Quick Direct Hardship Provisions

It’s not just the big 4 banks!

There has been a lot of interest in the media in relation to hardship provisions announced by the government and the major banks for borrowers that have lost their jobs.

We already have specific hardship provisions in place in line with the UCCC and Code of Banking Practice where borrowers in genuine hardship can be offered alternative arrangements, on a case-by-case basis, such as repayment relief.

Our ‘Payments Assistance’ teams will help borrowers apply for repayment relief or alternative arrangement under our hardship policy where they find themselves under financial stress.

Should you experience such difficulties and have one the following products please contact us on 1300 304 572 in the first instance:

• QuickDirect Standard Variable
• Standard Fixed
• Construction Loan
• Lo Doc Loan
• All in One Product

If you have one of the following QuickDirect products listed below please contact us on 1800 623 370 in the first instance:

• Equity Saver Fixed
• Equity Saver Premium
• Equity Saver Premium Interest Only