Customer Testimonials

Louise Murphy, East Sydney, NSW

When Louise Murphy found her ideal city apartment in inner Sydney she wanted to move quickly and as she had heard of the processing delays with the major banks decided to apply for her home loan via QuickDirect’s 2 minute online Pre Approval from the comfort of her home at 9pm.

Louise was contacted by her Online Mortgage Consultant the next day and although the property was a Company Title apartment that some lenders have very tight lending guidelines for Louise was very happy with the way her application progressed to formal approval and to settlement, taking the time to write to QuickDirect saying:

"I just wanted to say thanks for all your help and that it was an absolute pleasure dealing with Quickdirect. You made it all so easy and painfree and I don't think I'd ever want to finance through a bank again. I really appreciated the way you kept me informed along the way. I received my settlement letter really quickly so was able to register for internet banking straight away - I love your internet banking!"

Lan Bui, Newstead, TAS

When Ms Lan Bui decided to purchase her new home in Tasmania she didn't think twice about who she would contact first as her brother recommended QuickDirect as he has a QuickDirect home loan already and was very happy with the experience and service.

After completing a quick 2 minute online Pre Approval on the 29th June Lan returned her signed application and supporting documents on the July 3rd and QuickDirect ensured that the credit assessment of her loan and the required Valuation was dealt with promptly and were able to issue her Formal Approval letter to her within 8 business days on July 12th - something that in the current market many of the major banks would have been unable to do.

Lan kindly took the trouble to write to QuickDirect after the stress free settlement of her loan stating: 'Thank you for your assistance again, especially to Chris Cardillo, my Online Mortgage Consultant.'

As Lan was interstate at the time Chris organised for her 'Welcome' material and advice to be sent to her via fax as well and mailing copies to her new address to avoid any delays. Said Lan: 'I have been impressed with Chris's professional and kind service.'

Thomas Ng, Baulkham Hills, NSW

When Specialist Consultant from Baulkham Hills NSW, Thomas Ng decided to purchase an investment property he searched the internet to find the best mortgage on offer. Thomas was immediately attracted by QuickDirect's low interest rate which he compared to others and found to be the lowest on offer.

As Thomas works long hours for a large Health Service as well as a second hospital practice he appreciated the convenience of being able to process his loan application online with QuickDirect. "It's quite simple to use and the response is quick" he said "The internet suits me. Some people may prefer the face to face experience but I am happy using the internet and e-mail".

Confident that QuickDirect will keep their interest rate low Thomas, chose a Standard Variable Home Loan with a variable interest rate and an Interest Only term of 1 year.

Thomas felt his QuickDirect Online Mortgage Consultant to be most efficient in his communication which was ideal for a man with little free time at his disposal.

Alan Morris – Iliffe, Ringwood North, VIC

Alan Morris-Iliffe and his wife recently immigrated to Australia from the United Kingdom after Alan was transferred as a consultant for Hewlett-Packard. They are purchasing their first home here with help from the First Home Owners Grant and a mortgage from QuickDirect.

Being new to the country Alan decided to use the internet to research his mortgage. Although Alan found QuickDirect's interest rates to be the most competitive he kept his appointment with the mortgage brokers he had arranged to advise him. "At the end of our meeting I told them about the rates being offered by QuickDirect and they said they couldn't match it". said Alan.

After studying QuickDirect's products on the website Alan decided to split his loan opting for an Variable Home Loan, with its variable low interest rate, and a Fixed Rate Loan locked in for 3 years. And with no up-front or on-going fees Alan is sure to save money on his mortgage.

Alan found his personal QuickDirect Online Mortgage Consultant a pleasure to deal with. "She was very polite," he said "and her e-mails always came through in a timely manner."

The Morris-Iliffe family is currently in the process of moving into their first Aussie home thanks to QuickDirect Online Mortgages.

David Newton, Buderim, QLD

As an ex-mortgage broker David Newton knew what he was looking for when he decided to sell his house and purchase a new property. He appreciated the convenience of QuickDirect, an on-line mortgage provider, and the simple pre-approval form which assessed his eligibility within minutes.

David was ultimately attracted by QuickDirect's zero fees and the QuickDirect Variable Home Loan's low rate of interest . "As I was only borrowing a small amount I didn't want to pay a huge amount for it." he said referring to set-up costs and on-going fees charged by most other lenders.

David found that getting a mortgage with QuickDirect was reasonably quick and direct. He said that his personal consultant helped to ensure that "overall it was a smooth transaction".

Julie Ear, Clayton South, VIC

Julie Ear, a first home buyer from Victoria, found out about QuickDirect via the Internet and was immediately attracted by the low interest rate and zero fees.

It was not all smooth sailing for Julie who admits that her situation was "a bit tricky and difficult" due to the fact that she had not long changed career and had to wait for the end of her probationary period to progress the application could settle. However after a lot hard work by Julie's QuickDirect personal Online Consultant, she says "I'm happy now that it's all sorted and have recommended QuickDirect to my brother and friends".

Julie chose QuickDirect's Variable Home Loan with a variable interest rate, confident that QuickDirect will continue to provide her with one of the best rates possible.

Mark Mooney, Ulladulla, NSW

Unhappy with the high interest charged by his bank Mark Mooney, from Ulladulla, decided to refinance his home loan. He took to the internet to do the research and soon found that QuickDirect's low interest rate was the best.

Add to that QuickDirect's zero fees and the convenience of having an on-line mortgage provider, where he could access his account at anytime, and Mark knew he had found the company he was looking for.

Mark chose QuickDirect's Variable Home Loan with a variable interest rate to ensure he would continue to get the best deal that QuickDirect has to offer.

He was further impressed with the care provided by his Online Consultant. "She was brilliant!" he said, "She got back to me at every chance with a progress report. She kept me informed every step of the way."

Michael Peck, Erskineville, NSW

When looking for a loan for his new home in New South Wales, Michael ended up going with the Variable Home Loan from QuickDirect. Michael used the equity in an investment property in Tasmania to purchase the new home, and while he was at it he decided to refinance the investment loan from the Commonwealth Bank – in effect taking two QuickDirect loans, enjoying the great rate and easy process.

Michael was very impressed with the service he received from QuickDirect and found that he was kept up to date every step of the way by his dedicated consultant who consistently supplied him with clear information.

Michael enjoyed QuickDirect's personal approach, especially when compared with his existing provider that he felt "as a big business didn't make any effort."

Michelle Foxton, Albion Park, NSW

As a working mother Michelle Foxton appreciated the ease with which her home loan was processed by QuickDirect. Juggling employment demands with childrens' needs Michelle appreciated having the ability of applying on-line at a time that suited her best.

Once she had taken the first step of QuickDirect's Easy Five Step process Michelle left her details on the website. She received a response from her Online Consultant, Heidi, the very next day.

"Most of the other institutions took 4 - 5 days to get back to me". said Mrs Foxton, a first home buyer from Albion Park. "I really liked the quick response from QuickDirect. And the process was easy, but at the same time Heidi was explaining things to me so I knew what was happening."

But if Michelle was impressed by QuickDirect's high level of customer service the low interest rate on her QuickDirect Standard Variable Home Loan further convinced her she was on to a good thing.

Mrs Foxton and her family are going house-hunting this weekend and she admits to feeling excited and "a little scared' at the prospect. But when asked about the QuickDirect loan process she said "It didn't scare me at all"

Andrew Sinclair, Heathmont, VIC

Andrew Sinclair and his wife, Christine O'Loghlen, wanted to refinance their mortgage and get a little bit extra for renovations so Andrew went on-line to find a new mortgage provider. After much searching he decided upon QuickDirect for its attractive low-interest rate and easy access for redraw terms on his Variable Home Loan.

Andrew found it rewarding dealing with QuickDirect On-Line Mortgages "QuickDirect are very good to deal with. They're very quick to get onto and quick to help. And they use good terminology which makes it easy to understand. It was good to get it quickly and get it resolved quickly. It was great not to have to wait a long time to get X to X, it didn't take long at all."

Graeme Richter, Moranbah, QLD

Explosives expert Graeme was transferred to Queensland from Western Australia earlier this year and soon found an investment property in Gympie which caught his eye. An internet search led Graeme to QuickDirect on-line mortgages. "Initially I was attracted by the low interest rate." he said.

However in the end it was the QuickDirect application procedure which most impressed Graeme. "During the phone interview with my QuickDirect Online Consultant things just came together and formed a package with speed." he said. "I really like the thoroughness of QuickDirect's analysis and the research is excellent, very professional. My Consultant was very good in liaising with us and the liaison over the phone is excellent."

Graeme chose QuickDirect's Variable Home Loan with a variable interest term payable over 30 years. "The whole process was completed within a month which is pretty good." he said "It was just under a month between making the decision and having it signed, sealed and dusted."